Susan Griffin is a Consultant with Juniper Research and a Director of Southwestern Consulting Services. She spent over 15 years in a variety of marketing and managerial roles working in the telecommunications and e-business sectors, most recently as a Vice President with Charles Schwab Europe. Susan has an M.Sc in Information Science and MBA from Cranfield School of Management. She is a Member of the Chartered Institute of Marketing.

Colin Williams is a Consultant with Juniper Research and a Director of Southwestern Consulting Services. He spent over 30 years working for Cable & Wireless in a variety of technical and managerial roles around the world and qualified with Cable & Wireless as a Radio Engineer. Colin has a First Class honours degree in Electrical and Electronic Engineering, is a Chartered Engineer and is a Fellow of the Institution of Electrical Engineers.

For more information visit: http://www.juniperresearch.com/set_whitepapers.htm