CPI BUSINESS GROUPS

Home

CPI’s business focus continues to evolve with the advancement of technology, leveraging our expertise in the areas of packaging & assembly, fulfillment and eBusiness solutions.
CPI has earned a superior reputation built on more than 50 years of successful experience delivering quality customer solutions, while supporting a varied and prominent customer base.
The Rochester Top 100 recently honored CPI as the 8th fastest growing privately held company in the Rochester, NY region.

About Us

CPI is a provider of Packaging & Assembly, Fulfillment and eBusiness solutions. CPI’s largest industry growth areas include automotive, telecommunications, pharmaceuticals and healthcare. Our company has evolved its business model from manufacturing to a complete fulfillment services company that provides product assembly, all forms of packaging/kitting, web-enabled and traditional order management, warehousing, pick/pack and ship, and a complete array of closed-loop customer management solutions. Our closed-loop customer solutions include both direct and dimensional mail services, eMessaging and interactive voice response messaging to optimize the methods, cost and efficacy of customer communications.

CPI’s proprietary software platform, FulfillmentNet™, enables our clients a competitive advantage by consolidating all communication and/or order activity for analysis and more effective and timely personalized marketing.

Services

Production Services

• Creative Structural Design Services
• Dimensional mailers
• Set-up boxes
• Displays
• Die-cutting& finishing
• Packaging Solutions
• Machine Finishing Services
• Hand Finishing Services
• Assembly Services
• Project Management Services

• Physical Fulfillment Solutions
• Packaging & Assembly Services
• Web-based Order Fulfillment Solutions
• Payment Processing Solutions
• Warehousing and Inventory Management Services
• Digital Print and Remote Fulfillment Solutions
• eOn-Demand Print Solutions
• Marketing Campaign Solutions
• eMessaging solutions
• Voice broadcast solutions
• Interactive voice response (IVR) solutions
• Fax broadcast solutions

• Flat Customized Mail
• Dimensional Mail
• In-house designers
• Customized Packaging
• Assembly
• Data Management
• List processing (cleansing, de-duping, NCOA)
• Pre-sorting
• Simplex & duplex laser printing
• Inkjet addressing
• Insertion (standard & customized)
• Label printing

• FulfillmentNet™ Server is a Web-Based/Business Rules Driven Order Management System
• Place an order, view status or check inventory from anywhere 24 hours a day
• Reduced errors due to image-based system
• Password protected access & customizable multi-level user controls
• Business rules govern processes and communications
• Approval and work flow capabilities
• Integration capability
• View status on-line (inventory, orders, etc.)
• Automatic ship and order confirmations
• FulfillmentNet™ Messenger is a Marketing and Sales Intelligence System
• Personalized communications
• Tracking of passive and active interactions
• Increased touch points using customer preferred methods
• Closed-loop electronic messaging
• Interactive voice recognition (IVR)
• Direct mail (traditional and on-demand)
• FulfillmentNet™ Exhibitor is a Lead Management Acquisition System
• Effective prospect and customer management for trade shows, seminars, web demos, etc
• Pre-event solicitation
• At-event lead capture and assignment
• Post-event follow up communications
• Multiple options to reach targeted audiences
• Direct mail
• eMessage
• Integrated voice response (IVR)
• Automated collateral and sample/product fulfillment

Industry Experience

A sample of CPI’s industry experience includes, but is not limited to, the following industries:

• Automotive
• Food & Beverage
• Government
• Healthcare
• Imaging
• Pharmaceutical
• Telecommunications

Quality & Reliability

CPI Business Groups strives to deliver the highest quality solutions to our customers. Our quality initiatives and achievements are as follows:

• ISO 9001:2000 Certified
  • Monitored processes and procedures for all operations
• Good Manufacturing Practices (GMP) Compliant
• Approaching Six Sigma Escaping Quality
  • Tracking of internal and escaping rejects with root cause analysis and actions to prevent recurrences
• Monitoring of Vendor Performance
  • Monitoring of crucial vendors for quality and delivery

Contact Us

CPI Business Groups
500 Lee Road
Suite 200
Rochester, New York 14606-0529
Telephone: (585) 647-5800
Email: info@CPIgroups.com
Web Site: www.CPIgroups.com