No other dry ice blasting company offers you this level of customer service.
From answering your technical support questions, to helping you find the right accessories for your unique cleaning application, to providing extended warranty and maintenance options, Cold Jet's customer support provides the personal service your business demands.
Technical Support
Our worldwide 24-hour Technical Support is here when you need us.
Prompt and Complete Service - When you need technical support, you can expect:
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Prompt, courteous service from a qualified technician to solve your problem
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Assistance by telephone, fax, or electronic mail for information related to product use, configuration, and troubleshooting
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A comprehensive solution to your problem
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Cold Jet to continue working with you until you are completely satisfied and the performance level of your equipment meets equipment design performance expectations.
Cold Jet provides worldwide customer phone support 24-hours a day, 7-days a week to assist with any product maintenance or repair issue. Our service professionals can also:
- Recommend appropriate accessories to maximize dry ice blasting performance
- Fulfill orders for high-quality, Cold Jet authorized parts
Additional services - In addition to our free phone, fax and email support, our team of experts can also:
- Provide installation services
- Provide maintenance or repair at a Cold Jet Service Center or at your site
- All of our additional services are available at competitive rates.
Accessories and Spare Parts
The Cold Jet customer service team is always available to answer your questions and assess your unique cleaning needs. We will recommend the appropriate accessories to complement your system. Each application is different and often a specialized configuration will maximize your system's performance.
Cold Jet's support team can also help you with any necessary spare parts to keep your equipment performing at its best.
Service and Maintenance Programs
Get the most out of your equipment with these programs:
- Extended Warranty
- Complex installations and training
- Regularly scheduled maintenance for maximum system efficiency
- Additional Support - when regular troubleshooting tips are not sufficient
- Site surveys for proper installation and recommendations for maximum performance
- A temporary replacement system, should your system need to be repaired at our facility
Product Upgrades
Our Upgrade Program allows you to upgrade your competitive brand, older model or a dual-hose blast system. We want you to grow with Cold Jet and utilize the latest technology advancements in dry ice blasting.
Used Blasting Equipment
Cold Jet sells slightly used equipment from our rental fleet. This equipment may have come from customers who have upgraded older dry ice blast systems or from salesperson demo units. Cold Jet's used equipment has been fully inspected, cleaned and repaired (if necessary) to ensure it meets the quality and reliability that our customers have come to rely.
All Cold Jet dry ice blast machines come complete with blast hose, air hose, standard applicator and nozzle.All used equipment has been reconditioned and comes with a 90-day warranty.
Training
Our equipment comes with a detailed training video covering proper start up, shut down, operation, safety issues and basic troubleshooting tips.
We have state-of-the-art training centers in Cincinnati, OH. and Rancho Cucamonga, CA. These centers are set up to provide training seminars to both large and small groups. Periodically, we also offer training seminars on specific cleaning applications as well as on individual blasting systems. We can also provide on-site training programs upon request.
