With the innovative partner program ExpertServe E.C.H. Will, Pemco and Kugler-Womako, companies of the Körber PaperLink Group, will showcase a new customer service program at drupa 2008. It is designed to help current and future clients who are operating paper converting machines to benefit from under-utilized potential savings.

Uncoordinated service activities, maintenance without using original service parts and inferior operator know-how can all cause avoidable downtime and produce higher costs than necessary. Experience shows that by means of an intelligent and customized combination of service products these problems can be easily avoided .

This is the focus of the new customer service partner program ExpertServe. Similar concepts have been successfully used in the aircraft and automotive industries and already have proven to work just as well with paper machines. However, they are not as yet well established in the paper converting business. ”Preventive maintenance as part of our partner program ExpertServe is a potential savings which is so far used too rarely in paper converting”, says Kristian Sumfleth, Head of Customer Service & Assembling, E.C.H. Will.

ExpertServe covers a bundle of measures serving as a whole to optimize customer-relevant factors such as costs, quality and machine availability. Dedicated maintenance plans can help in minimizing service costs. Line efficiency can be improved by implementing a Consulting Workshop, in which the customer’s production processes are analyzed and improvements are suggested. These suggestions can include measures such as the use of recommended professional rebuild assemblies during maintenance which can improve performance and shorten downtimes.

”With ExpertServe we offer our customers, based on data provided by them, a new way of coordinating different kinds of maintenance and service solutions, so that necessary expenditures are optimized”, adds Kristian Sumfleth.

E.C.H. Will GmbH

E.C.H. Will is a leading supplier of machinery for the paper manufacturing and converting industry. The product range includes cut-size sheeters for the production of communication paper (2-16 pockets), folio-size sheeting machines for paper and board, converting lines for the production of ruled and unruled layers, exercise books and folded sheets in the entry-level, mid-range and high-end markets.

E.C.H. Will is part of Körber PaperLink, a system supplier of premium solutions for the paper and tissue industry.