Videojet Technologies has over 160 trained, tested, and certified VJ technicians to service all VIDEOJET, MARSH, WILLETT, LABELJET and CHESHIRE brands of Videojet printers.
Range of services includes:
Facilities Management Agreement
- 24/7 response
- On-site parts inventory
- Automatic fluid replenishment
- Quantified uptime target
- Software solutions available
- Fixed price based on facility
Full Service Maintenance Agreement
- Full coverage for all parts, labor and travel
- Routine printer maintenance
- Key operator training
- Priority service response
- Software solutions available
- Fixed price based on printer
Preventive Maintenance
- Calibrate to manufacturer`s specifications
- Replacement of consumable parts
- Fixed price based on printer
Technical Phone Support Available 24/7
- Team of 25 technical support personnel support all product lines
- Over 200 combined years of CIJ experience
- Applications chemists recommend ink solutions for your performance needs
Integrated Solutions Specialists
We help 300 customers per year achieve their specialized installation goals.
- Traversing Heads
- Vision and Scanning Systems
- Custom Software Applications
- Networked Printers
- Diagnostic Software
- Message Storage and Traceability
Customer Support Through Technical Training
- Staff of 10 full-time trainers for training on all Videojet brands of printers
- Teach at your site or at our technical training centers in Chicago or Atlanta areas
- 95% of customers rate courses as “Excellent”
Dependable, Quality Genuine VJ Parts
- Over 16,000 SKU`s in stock in our IL facilities
- Same or next day shipment on replacement parts
- Order on-line 24/7 at VideojetDirect
Ink Development Technologies
- A team of 17 ink development chemists - to advance your capabilities in marking your products
- Broadest product line of ink jet inks in the industry
- Food grade inks
- UV curable inks
- Thermochromic inks
- Environmentally friendly inks
- Over 300 application unique inks developed, manufactured and guaranteed by Videojet
- Fluids and printers designed and tested together to deliver superior performance
